Australia Wide Routing
All calls are routed to one answer point

Stated Based Routing
All calls from within each state are routed to different answer points. Mobiles can only be directed to a single answer point.

Post Code Routing
All calls from within each postcode are directed to different answer points for each Postcode. Is based on Exchange Postcodes and some crossover occurs. Great for Franchise operations. Mobile can only be directed to a single point.

Exchange Based Routing
Same as for Postcode Routing but take call zones down to the local exchange level.

Time of Day Routing
Calls can be alternated to alternate answer points depending on the time of day. Eg Calls can be directed to a Brisbane Call Centre up to 5pm EST and then after that time calls are directed to a Perth based Call Centre.

Day of Week Routing
Calls are routed to different numbers depending on the day of the week.

Day of Year Routing
Pre program calls to route to different locations specified days. e.g Public Holidays

Call Splaying
Calls can be routed based on a specific pre determined percentage to each different location.

Call Overflow Manager
We can even set up an over flow number so if your lines a busy your customers can go to a message bank or another answer point.