-
Business VoIP - Overview
- SIP Trunking
- What Hardware can I use?
- FAQ
News
FAQ
What is VoIP
Are there any risks by using Anttel’s VoIP?
Why should I consider VoIP?
What are the benefits of VoIP with Anttel?
Private Network
Outstanding Redundancy
Australian Network
Australian Support
Have Control of your Services
What happens if the Internet goes down?
Can I keep my advertised number?
Isn’t all VoIP the same?
Will by business be restricted by using VoIP lines compared to normal phone lines?
Will VoIP work on my Phone System?
Can I use a phone system that has VoIP ability built in (P-PBX)?
I’m locked into a contract, can I still use VoIP to save on call costs?
I’m using VoIP lines for outgoing calling, can I disconnect my PSTN lines to save more money?
Can I have remote offices?
What is VoIP
VoIP stands for Voice over Internet Protocol – that is, voice delivered using Internet Protocol. In a nutshell, VoIP enables both cost savings and extra functionality by enabling voice traffic to be converted to the digital format of data packets and delivered over a data network (using Internet Protocol) instead of the traditional public switched telephone network (PSTN).
VoIP provides untimed national call rates, half price line rental and allows multi site business free intra office calling.
Are there any risks by using Anttel’s VoIP?
Absolutely not! Anttel provide all customers with a 30 day money back period on the VoIP lines, so if you’re not 100% satisfied you are under no obligations to continue with your VoIP service.
Top
Why should I consider VoIP?
Today, IP telephony is taking the world by storm. Throughout the United States VoIP has become the corporate standard due to its cost savings, flexibility and security. By converging data and voice onto one single wide-area network (WAN), companies are changing the way they communicate internally and externally. In Australia, many large organisations are already reaping the benefits of VoIP, and now, with Anttel, all businesses, regardless of size, can enjoy the same benefits.
What are the benefits of VoIP with Anttel?
The single largest benefit of VoIP is in cost savings. For customers, that will mean significant savings on their telephone bill – from line rental to national, international and mobile calling. Anttel can also provide you a single bill for your internet, mobiles, landlines and more.
Private Network
When using Anttel for your business VoIP service all your calls will travel over our private broadband network. As there is no public internet, we quality control your calls the whole way and guarantee you premium voice quality and reliability.
Outstanding Redundancy
As Anttel provide all broadband and fixed line services, we can connect a small number of VoIP lines for outgoing and internal calls initially, while still bringing your incoming calls over the traditional network, all on the one bill. When you are ready and confident in our VoIP network we can move more lines across to VoIP.
Australian Network
Our network infrastructure is located in all major capital cities throughout Australia. All calls are terminated in Australia (not overseas) and we guarantee you crystal clear calls.
Australian Support
No dealing with multiple suppliers and multiple support desks, we have one dedicated, easy to contact, Australian support desk on the Gold Coast for all our services.
Have Control of your Services
From any internet connection you have access to our secure online portal providing you a world of features at your fingertips:
- Monitor balances and call details for all your VoIP lines (across all your offices and staff working from home).
- have calls for certain lines billed directly to your sales consultants.
- Seamlessly control number diverts for any office at the click of a button. (I.e. if a receptionist calls in sick, you can instantly redirect the lines at that office to another office, all online from your pc.)
What happens if the Internet goes down?
Anttel provide it’s customers with redundant PSTN lines, so if the internet goes down you simply use those redundant lines until the internet fault is resolved. All incoming calls to your VoIP lines while the internet is down will be automatically forwarded to your redundant PSTN lines.
Can I keep my advertised number?
Yes! You can keep your advertised number on the traditional PSTN network and send your outgoing calls over VoIP or you have the option of porting your advertised number to Anttel’s VoIP network to eliminate the expensive PSTN line rental costs.
Isn’t all VoIP the same?
No, there are a number of differences that will affect the quality of the calls so you need to be careful selecting your VoIP provider. Things to look for include:
- Ensuring that your calls are carried over a dedicated VoIP broadband connection supplied by your VoIP provider, not just the public Internet;
- That voice traffic is prioritised over standard data, with an industry standard of Quality of Service (QoS); and
- That your network is monitored and available 24/7.
These are the levels of service and quality that Anttel has brought to the Australian VoIP market.
Will by business be restricted by using VoIP lines compared to normal phone lines?
No. Anttel’s VoIP lines operate the same as a regular phone line in the way that you can have incoming and outgoing calls, you can call anywhere in the world including; mobiles, landlines, 13/1300/1800 numbers and internationally.
Will VoIP work on my Phone System?
VoIP will work with any phone system new or old, all your features and settings stay the same. If you have a standard phone system that currently has Telstra lines connected, to get you onto VoIP we simply connect your lines to a piece of technology called a ‘VoIP Gateway’ which gives your business instant access to the most reliable business-grade VoIP network in Australia.
Anttel only uses top performing gateway technology that’s why we trust Quintum. The continuous reliability of the Quintum product has enabled us to provide an unheard of 30 day money back guarantee to most customers.
Can I use a phone system that has VoIP ability built in (P-PBX)?
Yes you sure can and you will not require an external VoIP gateway. If you have a new phone system that supports SIP trunking we have tested our VoIP services with many of the popular IP PBX’s on the market today including; NEC SV8100, LG IPECS, Cisco Call Manager, Trixbox and Epygi, Avaya to name a few.
I’m locked into a contract, can I still use VoIP to save on call costs?
If you’re only contracted to the line rental charge then you may be able to use our VoIP lines for your outgoing calls. This will reduce your costs by up to 60%. Anttel can help you determine if this is the best option for you.
I’m using VoIP lines for outgoing calling, can I disconnect my PSTN lines to save more money?
Yes. Traditional phone companies charge from $30 up to $150 in monthly line rental. So whatever VoIP lines you use in place of your regular voice lines you can generally disconnect. Your Anttel account manager will assess your specific requirements and advise you accordingly.
Can I have remote offices?
We enable you to have staff work from home or from remote offices with Snom VoIP technology.
Remote staff can make calls which are added and itemised to the company account, incoming calls to the office can simultaneously ring the remote telephone, and remote staff can transfer incoming calls off to a mobile or back to the office just as if they were working in the office.
Remote staff can choose to have the office number displayed when making outgoing calls – no one will no they are not at work! Alternatively they can choose from having a private number or a unique VoIP number.
To get setup we will supply you with;
A broadband connection ( minimum 128kbps upload )
A Anttel VoIP service
A Snom (or equivalent) IP phone
