This document explains how we collect, use and disclose your personal information in connection with our services.

About this Policy

This is the privacy policy for Anttel Communications Group Pty and its subsidiaries and related entities. You can contact us on toll-free phone number 1300 799 838, by email or via our website www.anttel.com.au

How do we collect your personal information?

Generally, the only personal information we collect about you is that which you choose to tell us. This may be when you contact us, write to us, apply for a service, or make a payment. We may also collect information from:

• a credit reporting agency, where we conduct a credit check;
• a dealer or reseller of Anttel Communications Group or one of its subsidiaries;
• a wholesale service provider who is involved in the provision of a service to you;
• a friend or someone who refers our services to you;

What personal information do we collect?

We collect personal information which we consider necessary to:

• provide our services to you;
• arrange for a third party such as a wholesaler to provide goods or services to you;
• comply with the law;
• promote our goods and services to you;

The type of information we collect includes, your name, address, telephone number, and billing information We do not normally collect any sensitive information about you such as your health, criminal history or political beliefs

How do we use the information we collect?

We use your personal information to:

• provide and promote our goods and services to you;
• inform you of changes, improvements or additions to our service offerings;
• for billing related reasons including debt collection
• deal with complaints;
• identify you when you call Anttel Communications Group
• comply with the law

Where we use your personal information to send you promotional information about your goods and services, you may choose to 'opt out' or receiving this information. Please let us know if you do not wish to receive any further communications of this type from us.

Disclosure of your Personal Information

We will not sell your personal information to any person or organisation without your consent, unless it is part of a sale of our business. We will not sell your information to any third party Personal Information may be disclosed in the following cases:

• To a Dealer or Reseller, where you signed up through that dealer or reseller
• To an organisation who may be assisting us in providing or promoting our goods and services to you (including a wholesaler or marketing agency)
• To the Australian Communications and Media Authority, the Telecommunications Industry Ombudsman and any other industry regulator or government body (including Australian Bureau of Statistics) required by the law
• To a debt collector or credit reporting agency where you default in payment.
• To law enforcement
• To our subsidiaries and related entities who share our computerised billing and customer management systems.

Protection of your personal information

Anttel Communications Group stores your information in both electronic and hardcopy (paper) formats We take stringent measures to ensure security and confidentiality of all information stored. We take all reasonable precautions against the misuse or unauthorised access of information stored by physical, electronic and procedural safeguards

Your access to Account Details

When you provide us with information, we assume that it is correct unless you tell us otherwise. Please tell us when the information we store has changed or is no longer accurate If you wish to access any other personal information that we hold about you, you can do so by making a request to us (via the contact details at the beginning of this privacy policy)

Changes to this Privacy Policy

We may modify this policy from time to time to ensure that it is accurate and up to date Changes to this policy will be published on this website

Comments or Questions?

We welcome any comments, suggestions or questions that you may have and invite you to contact us (please see the contact details listed at the beginning of this policy)